Rochat Refund Policy

Last updated: November 01, 2024

Thank you for choosing our services. We are committed to ensuring a high-quality experience for all our users. Understanding the complexities of digital services, we have established the following refund policy:

• Eligibility for Refunds:
  • Refunds are only applicable under exceptional circumstances. These circumstances include but are not limited to:
    • Service Downtime: Refunds may be issued if our service is unavailable or non-functional for an extended period, impacting on your ability to use the service as intended.
    • Unauthorized Use of Payment Method: If a payment is made without your authorization, using your payment method, you may be eligible for a refund.
• Exclusions:
  • Refunds are not applicable for dissatisfaction with the service output, such as the quality of AI-generated images or the nature of AI chat responses.
  • Refunds are not granted for user errors, such as accidental purchases or misinterpretation of service features.
• Refund Request Procedure:
  • To request a refund, you must contact our support team within 7 days of the transaction. Please provide your transaction details and a clear explanation of the reason for the refund request.
  • Our team will review your request and determine eligibility based on the criteria outlined above. We aim to process all requests promptly, but please allow up to 10 business days for a response.
• Refund Processing:
  • Approved refunds will be processed to the original method of payment. Please note that the time frame for the refunded amount to reflect in your account may vary depending on your bank or payment provider.
• Contact Information:
  • If you have any questions or concerns regarding this policy or wish to submit a refund request, please contact us at support@upro.ai

We reserve the right to modify or amend this policy at any time. Your continued use of our service after any such changes constitutes your acceptance of the new terms.

Thank you for your understanding and for being a valued user of our service.